Greetings. I have a Motorola Moto G7. I am on the My Choice Talk & Text plan. I have had my phone for about 18 months and this is the first time I have experienced an issue and it is kind of maddening.
I discovered this morning that my phone no longer makes any sounds, at least during normal operation. It will not play audio associated with video, it will not play MP3 files stored on my phone using a third party app, it will not play audio from a YouTube stream in my browser. These examples should all play audio through the loud “speakerphone” speaker. If I place a phone call there is no audio through the “ear” speaker either.
My first thought was that perhaps there was a hardware issue. Perhaps the speakers were both damaged or malfunctioning. I restarted my phone. During the normal boot up process for my Motorola phone the Motorola splash screen was displayed and lo and behold the “Hello, Moto!” sound issued just fin through the speakerphone speaker! But after booting up I still had the same issues. But I can now confirm that there is no hardware problem and the speakerphone speaker is fine.
Next step - I placed a phone call and routed it to speaker phone. It worked! So my stock Google phone app will push audio to the speakerphone speaker but not the ear speaker. And no other app will play audio through the speakerphone speaker, except for playing the, “Hello, Moto!” during start up.
I suspect a software update is causingn issues. I am running Android 10, security patch October 1, 2020. Has anyone else experienced this issue or have any suggestions? Thanks!