What phone do you have? Moto G7 Power
What plan are you on? MyChoice +1GB
Does your plan include data, or just talk & text? Includes data
For several days, my phone rings with an incoming call but the app does not show who the call is nor does it give me the option to answer the call. So, the only way to respond to the caller is to wait for the call to appear in the ‘recents’ tab and/or voicemail.
Also on Friday last week and Monday of this week someone used my phone number to make a fraudulent charge on my credit card. I have contacted the bank and cancelled credit card but am concerned about the status of my phone.
FYI - I have powered off my phone several times but the phone app does not work as described above.
Thank you for your help.