Moto Gen 1 updated recently, Rebooting constantly


#1

What phone do you have?
Moto X Gen 1
What plan are you on?
Data 1 GB
Does your plan include data, or just talk & text?
yes


Issue Description

I updated to the new version of operating system about a month ago. The phone has rebooted often since the update. I then have to power it down because the strange message finding storage card appears. My wife has same phone but has not done the update and will not.


#2

So sorry to hear of your issues with your Moto X 1 gen rebooting. Please try clearing Android System Cache Partition and possibly this may clear up:


#3

As it has been 2 years since the OS was updated by Republic, you would probably be best served if you did a review of Moto X (1st Gen.) Lollipop 5.1 System Update.
This document outlines the things that should have been considered before as well of some post update things.


#4

Hi littletoucan, I just performed the clearing.


#5

jben, Not the op system but the recent version I think. I will check the document. Thank you.


#6

ok, I see there was another Moto G and X (1st Gen.) SMR Updates … it also points to the same doc as before, so hopefully there will be something in there to try


#7

it was the security patch of Oct 2017. System = 25.211.1 and Build Number = NPHS25.200-23-1 ??


#8

Any improvements?


#9

has not rebooted yet… so hopeful…


#10

Ok, I’m here if it starts to behave badly again.


#11

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