Up And says my Moto X has won something. How do I delete the windows and stop them? I managed to get screen shots of the two that constantly pop up, using vibrate mode. Sometimes, it says there are 13 viruses, and instructs me to download a cleaner. How can I get rid of the windows that pop up when I use the browser? I believe it is Chrome.
First your phone isn’t suffering from a virus but rather from an advertising hoax that’s highjacked your web browser. If you haven’t already tried it, sometimes a restart of the phone will clear things up. If not, please try the following:
- Open Settings.
- Tap Apps.
- Tap Chrome.
- Tap Force Stop and confirm by tapping OK.
- Tap Clear Cache.
If that doesn’t banish the unwanted ads, repeat steps 1-4, then:
- Tap Manage Space.
- Tap Clear All Data.
You’ll lose saved information such as passwords, bookmarks and other saved settings but it should get rid of the pop-ups.
Thank you! That makes sense, now that I have a platform to start from. I couldn’t find the path that would remedy the problem and it kept saying I had either 2 or 13 viruses and to download DFNDER to battle the viruses and take them off the phone. I will see how it goes today, so hope it is now gone!!
Thank you, thank you!!