i chatted with motorola.
exact same suggestions.
i haven’t heard or read a single post where the factory reset did anything.
motorola wants me to send in my phone to be examined then they will let me know what it will cost to repair?!?!
it took my wife months to accept the fact that she needed to clear space on her phone just to do this update, then it took a complete dump on her. there’s no way i can convince her to backup/erase everything.
sorry for venting, but it’s pretty obvious that this is an issue due to the 5.1 update. it is everywhere across different carriers. there doesn’t seem to be a REAL fix for it, (sad when the BEST fix is pressing on your phone and hoping to make a new connection with the camera)
so basically in a nutshell.
wife gets constant reminders about updating to new OS
waits for months, because she’s completely content as is.
finally get phone cleared, and installs update
camera doesn’t work after update
spend hours trying to fix, backup, reset
send in phone to motorola for weeks and hope it’s cheap to “fix”
wow, thank motorola and RW. there’s no way in hell that’s(#6) happening. i want to stay on the existing plan i have, and i’m willing to even purchase a new phone to do that, but there aren’t any available.