Moto X (1st Gen.) Lollipop 5.1 System Update

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Today, January 11, we’ll begin the Lollipop 5.1 system update soak for 5,000 Moto X (1st Gen.) users. If all goes well with the soak, we’ll release Lollipop 5.1 to production in 20% increments starting on January 20, 2016. Please follow the steps in this guide very carefully when preparing for, downloading and installing the update.

  • Updated On January 20, we began rolling Lollipop 5.1 to 20% of Moto X (1st Gen.) users.
  • ** Updated On January 25, we released Lollipop 5.1 to an additional 20% of Moto X (1st Gen.) users.**
  • Updated On January 26, we released Lollipop 5.1 to an additional 20% of Moto X (1st Gen.) users.
  • Updated On January 27, we released Lollipop 5.1 to an additional 20% of Moto X (1st Gen.) users. - As of today, all users can manually download the update.
  • ****Updated On January 28, all Moto X (1st Gen.) users have received an update notification and can access the update. ****

Release Notes

In addition to Motorola’s Lollipop release notes (which includes the Stagefright Security Vulnerability patches 1 and 2), we’ve added some important updates:

Screenshot 2016-01-28 at 3.36.42 PM.png

  • Before You Update
  • Installing the Update
  • After Installing the Update
  • Troubleshooting/Getting Help
    • Calling and/or Messaging Issues
    • Device Sluggishness/Battery Drain
    • Republic Telephony App Issues

Before You Update

Before you download and install Lollipop 5.1, there are some things you need to know and prepare for. The following items will help to ensure that your update goes as smooth as possible:

  1. **Make sure you have the latest update on your phone.
    **In order for you to be able to install Lollipop 5.1, you need to have the most recent software version on your phone (Software Version: 212.154.2.ghost_row.RepublicWireless.en.US). Please follow the below steps to check which software version you currently have:

  2. Tap Apps.

  3. Tap Settings.

  4. Scroll to the bottom and tap About phone.

  5. Scroll to the bottom and under System version, it should have 212.154.2.ghost_row.RepublicWireless.en.US. If it doesn’t, then you’ll need to check for additional system updates by following these instructions.

  6. Make sure your Republic app is updated.
    You’ll need to be on the most up to date version of the Republic Wireless app. You should already be on the latest version, but if not, you can go to the Play Store on your phone to check:

  7. Tap Apps.

  8. Tap Play Store.

  9. Tap Menu in the top left corner.

  10. Tap My apps & games.

  11. Scroll until you find Republic Wireless and tap on it.

  12. Tap Update. (Note: If you don’t see an Update button, then you’re probably already on the most up to date version 2.1.0.2157).

  13. **Check the amount of available space on your phone.
    **Your phone will need enough space to download and install the update. This update is around 682MB, but you’ll need to have at least 850MB of space available in order for your phone to run properly.

To check how much space you have:

  1. Tap Apps.
  2. Tap Settings.
  3. Under Device, tap Storage.
  4. The amount of free space is listed under Available.

If you don’t have enough space for the update, you can make some room by backing up your files on your computer. Photos and videos can be synced to your Google account by following the instructions here.**

**

  1. **Back up your files.
    **Prior to installing a new operating system, it’s a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

If you’ve encrypted your phone, you have a higher chance that you’ll have to perform a factory reset after installation. Please back up all of your files prior to installing the update.

  1. **Clear your phone’s cache.
    **When you download the update, it’s stored in your phone’s cache so it’s important that there is enough space. See Clearing the Cache (KitKat) for instructions.

Make sure to clear your cache before you download the update. If you clear your cache after you download the update, you will remove the update and won’t be able to get it back until it’s been released to everyone.

  1. **Charge your phone.
    **Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

  2. **Connect to a WiFi network.
    **Your phone must be connected to WiFi to install system updates. See WiFi (KitKat) for more info.

  3. **Make sure your phone isn’t rooted.
    **Operating system updates are designed to work with the phone’s original software. If your phone is rooted or modified, we can’t guarantee that the update will work properly or be able to predict its effect on your Republic phone. See Rooting and User Modification for more info.

Installing the Update

You should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update starts with 5,000 users for the soak (randomly selected) on January 11, and the remainder will be staggered starting January 20, so please be patient. For step by step instructions for either scenario, please go here.

If you’ve checked your settings to see if an update is available for your phone and there isn’t one available, please check the following two apps to make sure they are on the most up to date version. If they are both up to date and you’re still unable to download the update, please open a Help ticket.

Since this update is upgrading to a new operating system, it’s going to take at least an hour before it’s all done, so make sure you install it when you have some downtime and don’t need your phone. You could download and install it before you go to bed, for example.

Make sure to clear your cache before you download the update. If you clear your cache after you download the update, you will remove the update and won’t be able to get it back until it’s been released to everyone.

After Installing the Update

Once installation is complete, you’ll be taken to your Home screen. It seems like the installation is done, but it’s actually not, there are some processes still working in the background that you can’t see. Give it 30 minutes to an hour before you do anything else. You can go to the Google Play Store and see if there are still apps updating. If they are still updating, leave your phone alone until everything is done updating. If you don’t wait, your phone may be sluggish and may have issues with calling/messaging.

Once you’ve waited the 30 minutes, you’ll need to update the Republic Telephony app in order to activate the cellular side:

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap in the Search bar at the top and enter Republic Telephony. It should come up as type it, the icon looks like this: Republic Telephony App Icon.png
  4. Tap Republic Telephony.
  5. Tap Update or Install. (Note: If you don’t see an Update button, then you’re probably already on the most up to date version 2.1.0.2178).

**Tip: **Once you’ve updated/installed the Telephony app, ensure that you can make/receive calls via cellular.

Troubleshooting/Getting Help

If you’ve followed along with everything in this update and you’re still experiencing sluggish behavior or the inability to make/receive calls and messages, please try the following:

Calling and/or Messaging Issues

If you’re having issues with calling or messaging after updating to Lollipop 5.1, you’re likely experiencing the issue because the Republic and Telephony apps aren’t up to date. Please see the steps below to double check that they are up to date and on the current version:

Check the version of your Republic Wireless app.

  1. Tap Apps.
  2. Tap Republic.
  3. On the YOUR PHONE INFO screen, look under your phone type where it says App Version. Next to it, it will either say Up to date or Click to update. If it says Click to update, tap it and you’ll be taken to the Google Play store.
  4. Tap Update once in the Google Play store. The latest version is 2.1.0.2157

Check the version of your Republic Telephony app.

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap in the Search bar at the top and enter Republic Telephony. It should come up as type it, the icon looks like this: Republic Telephony App Icon.png
  4. Tap Republic Telephony.
  5. Tap Update or Install. (Note: If you don’t see an Update button, then you’re probably already on the most up to date version 2.1.0.2178).

Once you’ve verified that you’re on the most up to date Republic app versions, please do the following:

  1. Open your dialer by tapping the Phone icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter __* # * # 8647 # * # * __(there’s no need to tap send).
  4. Wait about a minute; if the solid arc does not appear in your notification bar at the top of the phone, please power the phone off and back on.
  5. Ensure your phone is still connected to WiFi and has a solid arc.
  6. Perform a Profile Update.
  7. Try booting your phone in Safe Mode.
  8. If your issue is still unresolved, a Factory Reset is recommended (this will erase all data on your phone).
  9. If your issue is still unresolved, please open a Help ticket from your phone by going to the Republic app -> Tap the Question Mark -> Tap Open a help ticket.

Device Sluggishness/Battery Drain

The update to Lollipop is a significant update to the Android OS. This update changes the file structure and runtime of the phone. When updating to Lollipop, you should make sure that your phone is plugged into a power source and allow at least an hour for the update to complete. If your phone is lagging or acting sluggish after the update has completed, please do the following:

  1. Ensure apps are up to date (namely RW apps, but also stock apps), and not in the process of updating. If your apps are still updating, please wait for the apps to complete the update and see if the sluggishness is still present.
  2. Ensure that you have at least 500MB of Available Space on your phone.
  3. Perform a cache wipe.
  4. Try booting your phone in Safe Mode.
  5. If a cache wipe does not fix your lag time, a Factory Reset (Lollipop) is recommended (this will erase all data on your phone).

Tip: If you’re experiencing higher than normal battery drain, please give it a couple of days. We have found that time is the best solution to reports of this issue.

Republic Telephony App Issues

If you receive a message that your phone isn’t compatible when trying to update the Republic Telephony app, your MEID is probably incorrect. Please do the following to check your MEID:

  1. Open your dialer by tapping the **Phone **icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter __* # 06 # __(there’s no need to tap send).
  4. If your MEID lists all 0’s, take a screenshot by pressing the POWER and VOL DOWN buttons at the same time.
  5. Then, open a Help ticket from your phone by opening the Republic app, tapping the Question Mark icon, then tapping Open a help ticket, and attach the screenshot you just took.
  • If your phone gets stuck at 97% when downloading the Republic Telephony app, you can try booting your phone in Safe Mode and trying to update the Republic Telephony app again.
  • If your issue is still unresolved, a Factory Reset is recommended (this will erase all data on your phone).
  • If your issue is still unresolved, please open a Help ticket from your phone by going to the Republic app -> Tap the Question Mark -> Tap Open a help ticket.

If you’re still experiencing issues after you’ve installed Lollipop 5.1 and tried all of the above, please open a Help ticket from your phone by going to the Republic app -> Tap the Question Mark -> Tap Open a help ticket.

We hope this helps to make your update experience run smoothly. Please feel free to leave your questions and comments here.

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Moto Gen 1 updated recently, Rebooting constantly
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