What phone do you have? Moto X gen 1
What plan are you on? 2.0
Does your plan include data, or just talk & text? includes data
I started noticing a few weeks ago that my phone battery drained really really quickly. I figured I had a rogue app so I uninstalled the latest app I had used, did an app cache clear and then an Android cache clear. That seemed to have stopped that problem for now.
However, starting a couple of weeks ago, my phone has started randomly rebooting - for no apparent reason and not connected to any specific app. One morning it rebooted when I unplugged it off of the charger. Several times it has rebooted (or maybe shutdown - unable to determine if it will come back up again like it would in a reboot because I loose patience and end up hitting the power button) when I’m using the Anywhere Beta phone app. That was the case this morning when I was responding to a message. One night it rebooted a couple of times within 15 minutes of each other as I was checking for updates and using Norton Clean Up to clear app caches (which I do every day) and checking the Play store for updates. Then it was fine for about a week until it did it again. I had a weird message from Play telling me I had to update Play store (which I couldn’t find in Play store) - that message disappeared so I couldn’t follow through on it (as the phone was doing its rebooting thing).
I know my phone is 4 1/2 years old. This morning I once again did updates (PRL and Profile), cleaned caches etc so we’ll see what happens. I have Lollipop on the phone.
No new apps recently. The only thing I haven’t tried yet is safe mode. I’ve searched all over but can’t find anything relating to the phone randomly rebooting/shutting down.
Any help would be appreciated. Thank you.