My wife has Moto X Gen 1 and we are both on the data rebate plan.
We encountered problems with Google Contacts not transferring her contact list to her phone even though it was on autosync.
After trying many different solutions I did a factory refresh on her phone and that solved the problem. I began reloading her third party apps. After downloading a larger keyboard, Classic Big Keyboard, the app worked briefly and the phone then went black. I rebooted the phone and it now comes up saying “Android is starting …optimizing app 1 of 71”. The first time it did that it reached “app 54 of 71” and then got no further. I rebooted again and it now can’t get beyond “app 1 of 71” before it automatically reboots and keeps coming up with the same message. How do i get out of this loop and get the phone back to a fully functioning state?