My Moto X phone, which is about 5 months old, has recently started losing my contact list. This happens even when I manually enter a contact, and then don’t restart the phone – the contacts don’t “stick”. Please help.
If you use Google contacts you can login to
contacts.google.com and make sure that your contacts are there.
and then re-sync them to your phone.
If you use Outlook, you might be better off using the Outlook app to sync your contacts.
Almost 100% of customers whose contacts disappear are using a Microsoft based email like MSN, hotmail or outlook and not using the suggested Outlook app. If you are using a Microsoft email like hotmail and are not using Outlook app, then you might want to make a change.
Thanks seanr, I am using the Outlook app. All of the Outlook contacts are still there, but they keep disappearing from my phone and messaging.
Thanks also amitl, but I can’t see how to sync my contact from Outlook to my phone and messaging. Any tips on doing this?
In your Contacts app, Go to
Settings -> Account -> Add account -> Exchange
and add your outlook account here.