Moto x plan switching

plans
#1

I need to switch back from the refund plan to the old plan today and I can’t see how to do it in the Republic app - help!

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#2

Hi @judithp.a9vhdm,

If by old plan, you mean a return to a grandfathered 1.0 plan, there is no self-help way to do so. Republic staff would be able to make the switch back for you as a one-time courtesy. Should you move to the refund plans again in the future; it would be a one-way trip. Details here:

You may raise the needed help ticket when signed into your Republic account here: Submit a request – Republic Help.

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#3

Thank you I am all set now. I had no idea that I could actually chat with Republic. This is a huge improvement in customer service which I very much appreciate.

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#4

You’re most welcome!

Indeed one can live chat with Republic staff. For others reading, who may find it of interest here are all the ways to contact Republic support:

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