Moto x pure edition phone not recognizing installed sim card

We purchased a moto x pure edition phone through republic wireless, the sim card is installed but the phone will not recognized it

Did the phone work for a while or is this a brand new phone that came with the SIM installed and it never has worked?

In either case you might try re-seating the SIM. If that doesn’t solve this click on Help at the top of this page and open a service ticket.

This is a brand new phone that came with the sim card installed. I did pop it out and try re-seating but it still shows no sim card. Thanks. I just opened a service ticket.

Please come back and tell us how this is resolved.

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