Hello, my wife and I switched to Moto X Pure from our previous Moto G about 7 months ago. We have found no problems until today, when my wife’s phone reported “Sim card not detected” and she is now unable to get service anywhere but Wi-Fi. Everything works normally on wifi, but she has no cell service otherwise. A small sim card silhouette with a slash through it appears with her upper right icons.
We have not opened the phone, dropped it in water, or had an unusual day in any way. Anyone had this happen before? I figured I’d ask before opening it and trying to just reinsert it, because I imagine it will eventually do it again for the same reason.