Moto X Pure SIM Error

#1

Hello all,

Just received a new Moto X Pure that was purchased from the Republic Wireless store. The phone has not connected to a cellular network. (I have good cell strength at my home.) The SIM looks to be a CDMA SIM as the word “Republic” is written in all grey letters. I have gotten notifications such as “The network did not respond in time. The SIM is locked.” Now the phone isn’t even recognizing the SIM. I have tried many things: PRL update, network reset, factory reset, reseating the SIM, and multiple dialer codes.

Any ideas?

Nate

0 Likes

#2

After trying all those things all that remains is opening a service ticket. Click on Help at the top of this page.

Let them know where the errors occur in the activation process:

Activate My Phone

0 Likes

closed #3
0 Likes

Message an
Expert customer