Moto x second generation does not complete boot up


#1

any help, my phone goes through the boot up screens and says then optimizing apps and shuts off. anyway to refresh the phone?
Fred


#2

Take this link. Scroll down to the External Reset and follow the Lollipop instructions.

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/101072/p/30,6720,9197


#3

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