Moto x4 can’t text or use data when not on wifi

Problem Solving
#1

What phone do you have? moto x4

What plan are you on? talk data text 1gig

Does your plan include data, or just talk & text? all

Issue Description

I have tried to text and go to news sites without wifi and I have limited access. When I an with someone on Verizon they can do everything and I can’t. This has been happening for about six months. It worked well before that. When I turn wifi off the LTE strength shows all black with an x in it. When I go to the republic coverage map and put my zip code in it shows all green strong signal but I still can’t text or surf without wifi. May have to go to Verizon.

#2

Take a look at this solution previously provided by @louisdi

#3

I just went outside and rebooted it. That seems to have fixed it. I have done that before and nothing happened. This time I turned wifi off and was able to text and got to news site. Bow I am inside and the strength bar shows good with that x in it again. Also beside the strength bar there is an H. I never saw that before. Can I do that reset also or will that screw things up? BTW I have 94% of my data left so I don’t know what the x means.
Edit. Still not fixed.
Thanks.

#4

I would suggest that you do all 4 steps that @louisdi provided, he is both an Ambassador and a Republic Wireless Expert (and deals with a lot more of these issues than I do)

#5

Hi @poorman148,

Would you mind contacting our coverage team and ask them if you might see an improvement in your coverage if they replaced your SIM card? I think you may be seeing a coverage issue that they’ll be able to solve.

Please use this article as your guide:

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Expert customer