Moto x4 escalating ringtone feature, how do I turn it off?

I have searched the net, and have found about 4 plus years of complaints, with still no disable control switch? I have missed a couple of messages because I am not a teenager, and I have a job so I can not baby sit my phone 24/7. I have only received this phone 3 days ago. (12/24/18) This will not be acceptable, And I can not afford to just buy another phone. Please Help!

I changed my ringtone using ZEDGE™ Ringtones & Wallpapers and have no issues on my X4.

Moto has not provided a means of turning off this “feature”. I don’t have an X4 to test, but on numerous previous Moto phones this app would disable the escalation, it may be worth a try:

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Thanks bocephous, I will give it a try.

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Thanks louisdi, I will look into this as well.

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