Moto x4 not recognized by pc

What phone do you have? moto x4

What plan are you on? talk and text

Does your plan include data, or just talk & text? just talk and text

Issue Description

connecting phone to computer usb port. using same cable that came with phone charger. computer does not see phone

Assuming you’re not getting a notification on the phone screen t is quite common for cables that come with chargers to be charge only cables that don’t carry data. The first thing to try is getting a cable that is sold specifically as a data cable (or is known to work to connect another phone to the computer).

if you are getting a notification on the phone screen you likely need to tap it to allow the data connection as by default newer phones connect in charge only mode for security reasons.

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Hi @chydeb

Are you still having your connection issue?
Were you able to get it working?

All Good. Shutdown device restarted worked fine.

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