I have been a RW user for about 4 years now. I’ve upgraded my phone from the Moto X 2nd gen to the Moto X4. It’s a good phone but 3 weeks after I bought it, the rear camera lens/glass cracked. This phones rear camera protrudes out the back of the phone. I do have an incipio phone protector case on it that was installed at the Raleigh retail store, but after installing the case, the camera protrusion is now flush with the case.
I did not drop this phone and I have no idea how the camera glass cracked or when it cracked. Working with Motorola, they would not repair the phone under warranty because they say they don’t cover physical damages like this under warranty. I advised them that with the rear camera protruding from the rear case, it’s just looking for a place to crack and the camera has a major design flaw IMO. But still they insist I broke the glass.
So now I’m having them repair the camera glass at my cost. By the way, the main screen is not even scratched and I don’t have a screen protector on the main screen because RW didn’t have one for this phone yet. Strange if I had dropped the phone or abused it that the main screen would have cracked before the camera glass…
The reason for this post is that I wanted to know if there were other folks out there who have had an issue with the camera glass on the Moto X4? I understand this is a relatively new phone offering from RW and there may not be many folks out there using it yet, but just the same, I thought I’d ask…
Great phone but does not do what the Moto X2nd gen did with being able to change the Moto-Assist wake-up phrase. There are a series of “Show me” commands, that’s new to me, but I still have to say “OK Google” which makes every Android phone around me wake up. Don’t do this while hanging out in the RW store!
The only real downside to this phone is the protruding rear phone lens cracked after only three weeks and I don’t know how that happened. I don’t understand why Motorola would design this phone with a protruding camera lens that’s just looking for a place to get cracked. The lens should have been flush (or better yet, receded) with the phone’s rear case. I hope incepio comes up with a better protective case or a screen saver for the camera lens.
Had I realized the rear camera glass would break as easy as it did, I would not have bought this phone but now I’m stuck with it as RW can’t replace it with a different brand phone. Oh yea, my warranty is now void as well after only 3 weeks. Buyer beware.