Moto Z & a W10 PC

I have a Moto Z Play and I am trying to download photos & videos to my W10 PC. Using a USB cable, I can get the PC to recognize the phone but there are no files when I click on the phone. I can’t find anything in “Settings” that will allow the phone and PC to share files. Where am I going wrong.

Hi @williamb.v26e6q,

Please try swiping down from the top of your Moto Z’s screen when connected to your computer. You should see a notification indicating it’s connected for charging only. Tapping that notification will reveal the file transfer option.

4 Likes

Thank you for that info, it was driving me nuts how to get my files transfered…

2 Likes
Message an
Expert customer