Moto Z & a W10 PC

I have a Moto Z Play and I am trying to download photos & videos to my W10 PC. Using a USB cable, I can get the PC to recognize the phone but there are no files when I click on the phone. I can’t find anything in “Settings” that will allow the phone and PC to share files. Where am I going wrong.

Hi @williamb.v26e6q,

Please try swiping down from the top of your Moto Z’s screen when connected to your computer. You should see a notification indicating it’s connected for charging only. Tapping that notification will reveal the file transfer option.


Thank you for that info, it was driving me nuts how to get my files transfered…

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