Moto Z- Not able to download or view photo received in message

What phone do you have? Moto Z Play

What plan are you on? Choice

Does your plan include data, or just talk & text? It includes data


Issue Description

Hi @dunniaa.tf5c5v Welcome to the Republic Community!

Sorry to hear that you’re having an issue with texting. Can you please start by sharing what the icon for app your’re using looks like? Is it A) :messages: B) :messaging: C) :anywhere: or something else?

Choice A please

Great. Let’s start with these steps, with the phone connected to wifi:

  1. Open the Messages App
  2. Touch the three dots on the top right
  3. Touch Settings
  4. Touch Chat Features
  5. Turn OFF “Enable Chat Features”

After completing them, restart the phone and try to have some messages sent to you.

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