Moto Z Play can't save photos from messages

What phone do you have? Moto Z Play

What plan are you on? My Choice + 1 GB

Does your plan include data, or just talk & text? Includes data


Issue Description

Hi everyone,
I am having an issue with my Moto Z Play. Whenever I try to save a photo from Messages to my phone, I get the message “Couldn’t save 1 attachment”. This only happens with photos – I have no problem when saving screenshots sent to me.

I have tried revoking permission for the Messages app to access my device’s storage, then re-granting permission at the prompt when I try to save a photo, but no luck.

Any ideas? Thanks!

I believe last time I had this happen I went to settings - Apps & notifications - App info - messages - storage and clear cache. I may have done the same for the photos app. Then I powered it off and then back on.

Thanks for the tip! I just tried this and still no luck.

Here is a similar problem (with a solution) from the Motorola forum:

Thank you! I found this before I posted here - it’s where I got the idea to revoke and then re-grant storage access - but it didn’t work for me. I can’t find anything else on Google, either.

I don’t know if this might help or not.

Deleting photos stored in the Messages folder worked! Thank you so much for directing me to that thread. I appreciate your help.

Glad that it worked, you are more than welcome!

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