What phone do you have? Moto Z Play
What plan are you on? My Choice + 1 GB
Does your plan include data, or just talk & text? 1GB of data
I just bought a Moto Z Play, and got it activated Wednesday night.
I have noticed that the phone has serious issues with remaining connected to the WiFi connection, and continuously will disconnect and then try to reconnect. Sometimes it does it immediately, other times I turn the WiFi off and back on, and that helps it reconnect quickly.
I just googled, and found that this is apparently an issue with the Moto Z Play (and other Moto phones), in the last year (and since the Moto Z Play released in November 2016?).
I haven’t found what looks to be like one solution to solve the problem, which I find very odd considering we are a year and a half after it released.
Is there one actual solution to this problem that we can say 100% fixes this known issue? If not, I may return this phone and just wait for another option. I don’t want to be having a phone hopping on/off of WiFi. If I’m paying for data, I want it for when I want to use it by choice, not because my phone won’t remain connected to the WiFi, and it’s costing me unnecessary data usage when it does this.
Thanks for any help in advance!
*Update to some experiments.
I have found that the phone is automatically switching off the WiFi connection and switching to the Republic Wireless service whenever I open up apps. It doesn’t matter so far what app I have opened, I can get it to replicate the WiFi being turned off basically each time. Sometimes it comes back, sometimes it doesn’t, but it’s almost 100% of the time when the app opens, and if not when it opens, when it closes out.
I’ve tried it with the Republic App, Spotify, Twitter, Facebook (this is when it cost me data on an upload earlier), my diabetes app, etc.
It says a message starting with, “Something may be blocking…” occasionally as well.