Moto Z Play doesn't connect to 3G

#1

What phone do you have? Moto Z Play
What plan are you on? 2GB/month cell data
Does your plan include data, or just talk & text? 2GB/month data


Issue Description

My wife and I have noticed when we are not in in 4G LTE coverage area, she normally does not receive any cell signal on her Moto Z Play. Yet I can be standing right next to her and my older Moto G will receive a full strength 3G signal. Any ideas why? I am not finding any similar postings on this topic.

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#2

These phones are on 2 different networks
the Moto G is a legacy phone on the CDMA partner (Sprint) (there was no GSM option on Legacy phones)
the Moto Z Play is on the GSM Partner (T-Mobile) as it’s GSM only phone (There is no CDMA radio in the phone)

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closed #3

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