Monday night, I didn’t think to charge my Moto Z Play because I had 40% battery, which usually lasts me at least another day. Tuesday morning, found that my phone battery was drained, so I plugged it in the charger and after a while, tried turning it on. When I turned it on, it was stuck on the moto start up screen and I thought maybe it was just taking a while to start up because I never turn my phone off. 1 hour later, still stuck on start up screen so I held down the power button to turn it off. After a while, it rebooted itself and was stuck on the moto start up screen. Then it turned itself off. It kept doing that until I held the down volume button and power and turned it off that way.
I searched online and people said it might be because of the system update and having an SD card. I never did any of the system updates, but I did have an SD card. They said their problem was fixed after taking out the SD card, so I took mine out and restarted it. Still same problem as the one mentioned above. They also tried factory reseting it, and said it didn’t work. I tried that anyways, and it didn’t work.
Has anyone experienced a similar problem? Any suggestions on what I should do?
Also, I got this phone as part of the Christmas deal so I’ve had it for 4 months and it was perfectly functional before Tuesday. I haven’t been able to use my phone since then.