Moto z play stuck on blue screen

What phone do you have? moto z play

What plan are you on? $15 plan

Does your plan include data, or just talk & text?

Phone is stuck on this blue “death screen”. Wont do anything despite my efforts…any idea whats going on?

That’s usually a very bad sign.

Have you tried holding down the volume down button and power button at the same time until the phone restarts?

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Last night that wouldnt do anything today i can get to reboot screen…but what now??

Here is a link to Moto Z2 help … it also includes a link to Contact info and the various ways of connecting to them, as they have a larger install base, they may be able to offer a solution

If it is just coming back to the same screen and sticking, then you’re likely looking at a fatal failure. Reaching out to Moto is a good idea.

Weirdest thing…I charged the phone up, and then just rebooted the phone…working just fine now. I think my son is on it too much so it decided to just take a break. Lol. Thanks everyone!!

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I had noticed that one of the branches in the Moto Help doc said that the phone had to be charged to a certain %

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