i have to start a new thread because RW closed my other one before i could fully test and be able to reply to the helper @littletoucan like i was asked to. i am sorry i take much longer to test things before posting back but i guess there is a time limit on posts. so anyone that wants to recap, here is my original post:
So to my helper @littletoucan here is the reply you may or may not have been waiting for…
i did do the factory reset as you suggested and yes it did indeed enable the “Google now” Trusted voice that was greyed out before (since it seems there are two “trusted voice” area i will refer to them as “Google Now” trusted voice and “Moto Voice” trusted voice). However… even though it enabled it, it does not work like it dis on my Moto X or my wifes Galaxy device.
after i did the factory reset and confirmed the Google Now Trusted voice was no longer greyed out, i did the “ok google” training and setup the trusted voice. i then tested it and it did indeed allow me to send a text when the phone was locked. i thought i had a victory until i realized that although it worked when the phone was locked it did NOT work when the screen was off. The Moto Voice will wake up the phone when the screen is locked but will not continue if the phone is locked . and the Moto Voice also ceases to respond if the google now trusted voice is active. so it appears that the Marshmallow update is actually the culprit as @littletoucan was told “sort of” when she talked to to Motorolla live chat just not those exact words.
so in summary neither Google Now trusted voice or Moto Voice will actually solve the problem of being able to send a text “hands free” when the phone is locked. Google Now will work when the phone is locked but not asleep while Moto Voice works when the phone is asleep but not when locked. And yes i do know about trusted places and that works great, but does not help when driving which is where i sent most of my hands free texts on my Moto X
P.S. @littletoucan thank you very much for the car charger gift you sent me. Unfortunately it was not USB C so i can’t use it on my new phone. so i gave it to my wife who can use it on her Galaxy