Moto Z Play - USB Data via USB-C cable


#1

I have a new Moto Z Play from Republic. I also bought a USB-C to USB cable intending to transfer data TO and FROM the phone to my Windows 10 computer. When connecting the cable, the phone device shows up in File Explorer as XT1635-02. But there are no directories and no data showing in that XT1635-02. It is charging the phone, but no data shows. How can I get the Windows 10 to “see” data/directories on the phone, connected via USB-C cable?


#2

Hi @robertl.1ur40c!

Is your phone unlocked (swipe up from the lock screen or use the fingerprint reader)? Once it’s unlocked, check your notification tray for a message that says something like: “Do you want to trust this PC?” Once you accept the message/trust the computer, you should be able to access your phone just fine.

mb2x


#3

Thanks, Ambassador, that did it. Now I see files.


#4

Great! Glad I could help!


#5

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.