I’ve had two chat conversations and put in a ticket on my back ordered MotoG phones from the promotion on Taco Tuesday. I was told the back ordered phone (a white one) would be in Dec 15. On Dec 16 I was told you didn’t know when they would be in. I’m profoundly disappointed by the lack of communication and customer service on this and the inability to substitute a white phone for a black one. The company has a lot to learn about taking care of customers! I couldn’t care less what color the phones are but I do care that I do not have phones for my daughters for Christmas! How would your kids feel?
Today I have an email in my email account from a customer who ranted about his disgust with the Moto G promotion AND I received a response to that rant from Southpaw. How the heck did this happen??? How did his email and response end up routed to me? I can’t get an answer to my ticket!