About My Service
Member Since: 2 + years
Phone: Moto G4+
Plan: $20 + 1 GB of data
If you are thinking about buying a Motorola device, like a phone or watch don’t. My wife and I bought the Moto G4 plus when it first came out in November of 2017. By August we had to warranty both of them for the now known phantom touch issues that particular phone has. Fast forward less than 6 mouths and guess what, my wife’s phone has phantom touch issues again. I contacted Motorola support and all they will do is offer me 30% off a replacement phone because it has been a year since I bought the original phone.
They do not stand behind their product. They sent me a replacement unit and within 6 months it has also gone bad with the same KNOWN ISSUE! They won’t replace it because my original purchase was over a year ago. They say the warranty transferred from the original phone to the replacement phone. But they sent me a replacement phone with the same issues!!! The replacement device should have the same warranty as the original item. 1 year! Oh and my phone also now has speaker issues. I have to hit my phone on my hand to get any audio out of it. Joy!