MotoX1 shuts down when updating

What phone do you have? Moto X1

What plan are you on? WiFi and Cell Talk and Text (Moto X) (1st Gen.)

Does your plan include data, or just talk & text? Talk and text only


Issue Description

The phone is the one my wife uses, she is out of town. It tries to update but when it gets to the end it shuts down on it’s own. She starts it again and it goes through all these long updates, 79 of them. Gets to the end and shuts down. Over and over.

Those are not ‘updates’ per se … have here remove it from the charger and the power off/on. Normally what she is seeing is caused by all her apps initializing (which is not necessary). As a precaution she may want to Clear Cache (primarily the System, but the App Cache Clear is also helpful)

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