Attempted activation of two lines this evening. Here’s the problem I had.
I successfully created a NEW Republic account and began the activation process, guided by tips that I’ve read here on the forums and from customer support people. On both lines, as account owner, I used the same information except different phone numbers (of course). Both numbers were accepted and I received the message that activation would take a few minutes, and I’d be notified by e-mail. Then unexpectedly, my wife got a message on her phone that the Transfer had failed because of incorrect PIN or other information. Apparently, I had forgotten that at sometime in the past, I had made her an “Assigned User” which at the time was only for the purpose of dressing up the account statement. (She never managed the account or assigned herself a PIN etc.) Anticipating that that this might have caused the problem, I went into the old RW account and removed her as an assigned user so that by default both lines would be managed under the master account information. Had I done this first, both ports might have gone through. Well, maybe. Before trying anything else, I called support and explained the situation. The technician thought that might have been the problem and suggested trying the activation process again, and not changing a thing, since I had removed the Assigned User. I did, but then got the message that the phone line was not eligible for porting. (It didn’t say which line.) A second call to support was also very helpful, and we tried a couple of other tricks, but continued to get the ineligible line message. But now, the line that had failed was currently in the porting process, and there was no indication of the other line’s status. Maybe this will go through without any other intervention. She said to allow up to 72 hours for the port–sometimes.
It’s inconceivable to me that porting RW phone numbers to another RW account should be so cumbersome, slow and unreliable. My only advice to others at this point is to remove all “Assigned Users” from your account before porting to the new plans.