How do I download music onto my Moto G4? I plug it into my laptop and pull up the phone icon, but all it shows me is there are no files on the phone…Doesn’t even show apps. Just an empty folder.
I had that issue with my Moto X2. Try unlocking your device while connected to the computer. While it is unlocked, go to the phone icon and see if you can access the files now. If you still can’t, try to download this Motorola tool: ms88481 - Motorola Support. Then plug you phone in, unlock it, and then try to access the files. Let me know if you get it to work! Hope that helps!
By default phones running Android 6 (Marshmallow) and Android 7 (Nougat) connect to computers in charging only mode. Please try swiping down from the top of your phone’s screen, tapping the Connected to USB notification, then changing from charging only to File Transfer (MTP).