MY 1st Gen Moto G just died - a replacement is one the way. How will I switch over?


#1

After almost 4 years, my 1st gen Moto G quit working - it goes through the startup animations and then just locks up.

I decided it was time to move up a bit anyway, since I was having storage issues with my 5gig phone - I couldn’t even upgrade most of the apps anymore due to lack of space. So I ordered a used Republic Moto G 3rd gen 16gig on eBay. I don’t want to lose my 3G + WiFi plan I am grandfathered into. What are the steps I’ll have to go thourh to activate the “new” phone on my old plan?

Thanks!

Mike


#2

Just go though the activation steps though the Republic app on the new phone
You will be ask to log in and to select your current line or a new line when you select current line your current plan will move to the replacement Legacy phone alone with your current numbers
http://republicwireless.com/activate/


#3

There doesn’t seem to be a SIM card - do I have to get one from RW?


#4

Legacy phones with out a SIM need to have a help ticket for Republic to send one
https://republicwireless.com/account/tickets/

the SIM is only for LTE access and the phone should still activate with out it


#5

I am getting a 'Cell configuration failed" message. Is that related to the SIM card?


#6

And when I try to set up Anywhere I get “No preferred SIM selected for sending SMS messages”


#7

It could be but the phone should work with out the SIM (as it mainly there for LTE access)

when you get this error where you on a know good WiFi network?
when you got the phone did you do a factory data reset?
I would see what Republic support says about this (I not too familiar with Cell configuration failures) Tickets | Republic Wireless


#8

I am on a good network, but did not do a factory reset - I’ll try it


#9

Factory reset didn’t work - I get a “No SIM card - emergency cell calls only”.

I’ll wait to hear back from my support ticket.

Thanks for your help!


#10

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