I have been a Republic Wireless (RW) member for 8 years and in this time I have seen many changes good and bad (in my humble opinion). I have accepted poor cellular coverage in many areas because of the price/service tradeoff. In the beginning I accepted the limited phone choices and absence of multiple plan options for the same reason. However, over recent months my coverage has started to become more of an issue and phone call/service quality has dropped as well. I rechecked coverage maps and it shows LTE coverage and where I don’t even get voice coverage and NEVER have.
I have never provided RW a review because I like to give products and service time before giving a scathing or glowing review. I understand that there is more to a product than adds and a shiny box so I wanted to be fair to RW and prospective consumers before praising or bashing the products and services of RW. As such, 8 years later I am writing a review because I have patiently waited for things to get better only to see the quality of service be reduced. The support of the RW wireless team is second to none. I have been with Altel and Verizon in the past and have NEVER received such support of rapid a response to a troubleshooting question as I have here with RW. In fact, MANY other companies should pull a customer support chapter out of the RW support book and benefit from the experience.
The phone selection has gotten 100 times better than when the program was first started and I imagine this will only grow as capabilities grow. The pricing is in theory excellent and the one-year subscription service makes the setup even better. However cellular service has steadily gotten worse over time and this is a deal breaker for me. I have no issues with the republic concept of mostly operating over WIFI but I am required to leave my house and expect service when I am paying for it. I am not sure if it is a Sprint/TMobile issue but I did buy in based on the coverage map of RW and I can honestly state WITHOUT a doubt the data displayed is misleading and false.
I would be happy to converse with a RW engineer of whoever is in charge of this part of the RW service and drive the areas I drive every single day to show them there is NO coverage where they say there is. In the areas of 31820, 31829, 31831, 31807 and 31811. The coverage map on RW home page shows 4GLTE coverage and there are ZERO bars in most of those areas for both my phones. One is a Motorola G5 Plus the other a Motorola G6 however, none of my phones from the defy on has ever had coverage in these areas. As stated earlier I was overlooking this from the start but it seems to have gotten worse and I’m not sure how much longer I can afford to hold on to the RW service.
Another issue I think we’ll be facing soon is dealing with the merger of Sprint and TMobile. There has been little publicity that I’ve seen here at RW and I have concerns about the swap over/upgrades with equipment and what kind of impact that will have on RW customers. The near term has been TMobile will continue to carry on with the service for Sprint customers but for how long and at what levels? But this was about a review and I have shared more than I should have maybe…The service started out decent then became a bit more expensive and now it appears (at least where I am located) to be taking a turn for the worse with no improvements in sight. I would recommend republic to many who live in the vicinity of a reliable TMobile cell service because I think anyone would be hard pressed to beat the RW price and support there. However, if the TMobile/Sprint service in your area is just so-so or spotty, RW will be a disappointment.
Sorry RW, I wish I could say things have improved across the board but when I leave the house I need to be able to use my phone too.