Good morning, @michaelw.bmd8mi,
I did spend some time late last night reviewing your chat and ticket history, and I’ll agree with what you’ve written above. The context of the question did not bring her to a realization that the use of roaming data was important to you. You are right that roaming is included for calling and texting, where our cellular partner’s roaming agreements with their roaming partners allow it. In fact, MMS (text messages with photos) consume a surprising amount of data, and we foot the bill for that, even when you’re roaming. The agent was also correct that there are no “substantial charges” for leaving roaming data enabled in the Android settings, even though the generic Android warning tries to scare you about that. In order for calling, texting, and some functions of the Republic Wireless app to work correctly, we need roaming data enabled on the phone, but we don’t charge you for the data (roaming or otherwise) the Republic Wireless features and functions consume.
I wasn’t suggesting that 10-digit dialing and roaming data are comparable as far as what they offer or who controls them, and I probably didn’t fully flesh out what I was describing there, but the point I was trying to make is that what’s vitally important to one person and in his mind must be “front and center” on our website, isn’t important to everyone else. We’ve prioritize the things that we find the most people ask about and search for. It’s something we monitor closely.
Marketing and Documentation are two very different things. You’ll have a very hard time finding a Marketing approach that highlights what a service doesn’t offer. The advertising on our website focuses on what the service does offer. Our documentation (what you refer to as having to dig for it) is where you go for the details. The My Choice Coverage page shows:
It specifies “talk and text roaming,” not just “roaming” and certainly not “data roaming.”
I wouldn’t say you are encouraged to use it, really. At $15 per GB on the Refund plan, you were incentivized to use it sparingly, if saving money was your thing. At $5 per GB, we hope that there’s enough value in the overall annual cost of service, that if you don’t use every byte every month, you won’t feel like there was money wasted. But I do understand that it is a different strategy, not the one you originally bought into, and not what you want.
Changing providers, especially if our coverage is not available where you need it, is definitely an option for you, but no, I’m not someone who could point you to another provider. There aren’t enough hours in the day for me to keep up with the demands of my own job, and keeping current on our competitors’ coverage and offers is beyond the scope of my capabilities.
The phones I listed are the only phones that support the Republic Refund plan.
You’ve mentioned a friend using an X4, and I hope you won’t mind my publicly stating that I saw your mention of him in your chat conversations as well and that he did have data when you didn’t. That’s interesting to me, and makes me wonder if perhaps his phone is equipped with our other SIM card. We provide service through partnerships with two national carriers. It’s quite possible your phone has a SIM card on one of the carrier networks, and his phone has a SIM card on the other. You can verify this by opening the Republic app, tapping the settings gear, and selecting “About” from that menu. Have him do the same. The SIM type is listed on the About screen. If he has our other SIM card and you’d like to give it a try, just let me know and I’ll get one out to you. Our SIM cards expire 20 days after they are deactivated, so it’s not practical to switch back and forth on demand, but it’s certainly something we could work with you on if this location where you had no data is a place you visit often.