"My Data" blue/green circle keeps spinning

What phone do you have? Moto G5 Plus

What plan are you on? My Choice + 1GB

Does your plan include data, or just talk & text? Both


Issue Description

I click on the RW app to check my data. But the circle keeps spinning - blue, then green, then blue, then green, etc. Restarting my phone hasn’t helped.

Hi @mansoork.ohysj4 and welcome to the Community!

When I experience this on my phone, it’s usually the result of a lack of data access (WiFi or cell) or one of Republic’s cellular partner’s conducting maintenance. I see no evidence of the latter.

Is the experience continuing this morning? If so, it may be related to the experience mentioned in your other topic: Some incoming calls go straight to voicemail.

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Hello,

The data display problem has been resolved for now, not sure how. :slight_smile: I’ll let oyu know if it happens again. Thanks,

Mansoor

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