My fingerprint security does not work

#1

I have a moto G and my fingerprint does not unlock the phone consistently. If I wipe the sensor, it will but then it won’t work the next time. The phone is not dirty. Would appreciate any thoughts

#2

Do you have multiple fingers setup for recognition… my wife finds on her iPhone X that sometimes a different finger will work fine
From Motorola UK but should apply on this side of the pond

#3

Oils and sweat on one’s fingers can be enough to flummox a fingerprint reader and even a touchscreen. For me, this is most obvious when out running in the South Florida heat. Attempting to control my phone’s screen and/or fingerprint reader is an exercise in frustration. Granted your wife’s circumstances don’t sound as extreme as what I describe.

Having multiple fingerprints (preferably from both hands) can be helpful. Wiping the sensor as you’re already doing is often the “solution” as well.

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#4

You might want to try removing your current print(s) and then adding it/ them again.

Remove a fingerprint
Touch Settings > Security.
Touch Fingerprint, and unlock the screen with your pattern, PIN, or password.
Select the trash icon next to the fingerprint you wish to remove.
Select Delete to confirm.

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#5

This, my phone can be hard to unlock after a long programming session because my hands are a bit oily.

#6

Thanks everyone for the thoughts. I have had the phone for a while and it has only started to do this recently and the sensor appears clean.

However, I deleted all the fingerprints and put them in again and that seems to be working much better.

Have not tried using another finger but that makes sense also

Thanks again

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