My Moto 3g went dead and won't charge



What phone do you have? Moto G 3rd Gen
What plan are you on? Refund
Does your plan include data, or just talk & text? 2GB

Issue Description

My Moto 3g went dead and won’t charge

Moderator’s note: Message edited to fit problem-solving template.


Try to use another known good charger and charge the phone for 20-30 minutes.
Then try to hold the power button down for 7-10 seconds and see if it wakes up…sometimes
it can take up to 2-3 minutes of the power button press for an unresponsive phone to respond.


Thank you for your help


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