What phone do you have? Moto G3
What plan are you on? Republic Refund
Does your plan include data, or just talk & text? Data included
I have tried all the suggestions for this problem to no avail,…different cables, different computers, etc. My old Moto E(XT1526) shows up as well as my wife’s Moto G4. The Motorola link to fix the problem no longer exists. I’m at my wit’s end and about ready to throw the phone and Republic in the trash.