My Moto G5 will not connect to Google router

What phone do you have? Moto G5
What plan are you on? 2GB
Does your plan include data, or just talk & text? Data


Issue Description

We purchased the new Google router yesterday, and my phone was the only cell (out of four RW cell phones) that could not connect to the router. I could see the router in my list of wifi options, but it couldn’t be connected. It did say something was blocking it from happening.
I have:
Clear cache
Factory reset
Forget router & tried to reconnect
Reboot phone & router
Turned off locations
Safe mode and I’m sure other things. I ended up using all of my data last night trying to troubleshoot my problem and reinstalled my old Netgear router just so I could have wifi. I would really appreciate some help or the Google router goes back to the store.

  • I would also Open a Ticket to see if their Tech Support folks can provide some incite on the problem.

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