My Moto X Pure edition stopped recognizing the SIM card

What phone do you have?
Moto X Pure edition

What plan are you on?
My Choice +1GB

Does your plan include data, or just talk & text?
Data

Issue Description

My phone stopped recognizing the SIM card. I power cycled it multiple times, and removed the SIM card, and repeatedly cleaned out the SIM card slot with pressured air. Still no SIM card recognition.

2 posts were merged into an existing topic: Bad SIM card will not process RW downloads

hello @arminh.ff72tp
sorry to hear your having SIM card issues, the thing I would try would be a start in safe mode and to clear cache
If it works in safe mode then it’s an app conflict and I would start looking at the recently installed / updated apps
It’s also possible the SIM card failed and Republic support will need to determine this (And send a new one out if this is the issue) If it the SIM card Slot that failed then one can investigate what Motorola would charge for the repair (I believe the Moto X Pure is out of warranty)

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3 posts were merged into an existing topic: Bad SIM card will not process RW downloads

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