why doesn’t my Moto G 1st gen phone ring for some incoming calls?
Take a look at the troubleshooting steps in this document
Due to the ‘age’ of you phone, it may be bogged down doing things that delay or preclude the call completion/ringing?
- Does this occur on Cell as well as WiFi?
- Turn off WiFi to test Cell
- Use Airplane mode to turn off both, then turn WiFi back on
- Provide the above results and then consider doing some ‘house keeping’
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