My MotoX 1st Gen will not turn on, frozen at M screen


Cleared Cache Android

Cleared Cache Apps

Powerboot: tried Normal Powerup and Recovery

Now phone will only go to the white “M” screen in the blue bubble. No further. Phone is fully charged. Message in the Powerboot section does state that the “device is locked” but unsure what to do at this point.


If an external factory reset won’t get the phone going then I’m afraid it has been bricked:

  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
  2. Press the Volume Down key to highlight Recovery mode.
  3. Press the Power key to restart into Recovery mode.
  4. The screen will display an Android robot with a red exclamation mark.
  5. While holding down the Power key, press and release the Volume Up key, then release Power.
  6. Use the volume keys to scroll to Wipe data/factory reset and press the Power key to select it.
  7. Scroll down to Yes - erase all user data and press the Power key to select it.