My phone dialer has stopped working

#1

What phone do you have?

What plan are you on?

Does your plan include dyesata, or just talk & text?

Issue Description

Moto e, talk n text,data, have reset my phone, rebooted, and nothing solved,stated about a month ago, can’t answer incoming calls, can’t access dialer at all, sam

#2

Hi @samo.z57meb,

Could you please open the Settings app, then “Apps” and see if the “phone” or “dialer” app has been disabled? If you need step-by-step instructions, please reply to let us know which Moto E you have.

#3
#4

@samo.z57meb Are you still having this issue with your phone?

#5

Yep, Moto e 1st gen, what I did do is put in new dialer and also Google s duo so that I can dial out now, still cannot answer incoming calls but it does indicate who’s calling anyway, not sure if I can answer duo call yet, Sam

#6

HI @samo.z57meb,

Did you look to see whether the stock dialer was disabled, as I described in my first reply to you?

#7

not disabled, the phone is a dead one,won’t reboot or can’t get out of the list of factory,recovery,etc.,have tried all refs but nothing good. thanks,sam