My phone does not stay connected to wifi

What phone do you have?
Moto G

What plan are you on?
WiFi and Cell Talk and Text (Moto G)

Does your plan include data, or just talk & text?
just talk and text data is wifi only

Issue Description

My phone will not stay connected to my home wifi. It tries to connect and may may succeed for a few seconds but drops the connection. My wife’s phone is the exact same model and software down to the firmware build number and she has no issues. All other home devices are fine.

Perhaps you have a 3rd party app causing some interference?

  • Try booting up in Safe Mode
    • If it still fails, turn her phone off and try connecting yours
  • Which Moto G is this 1 or 3?

I believe it is a one.

I will try safe mode.

@eduardp Did you ever resolve this?

1 Like

Yes it seems the wifi was getting interference. When I switched my router to not auto select and picked a clean channel all is fine.

1 Like

That is often the problem (interference), usually it doesn’t just pick on a single phone, so sorry it was missed
Router Auto Channel Selection, afik, only looks at interference when the router is re-booted, and seldom adheres to the channels 1, 6 or 11 (which are the only 2.4 GHz channels that do not overlap.
For others this is documented in Tips & Tricks and is titled Router Tweaks - Keep WiFi 1st - a Community Guide

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer