My phone seems to be dead. Black screen “start” button only gets the message “power off”. Help!!
There is only one thing I know of that you can do that might revive your seemingly dead phone. Press and hold the Power button for at least 90 seconds. Sometimes, this will wake the phone up. If that doesn’t work, it’s a paper weight.
When it says “Power Off” press and hold on that message. An option to reboot in Safe Mode should appear. If the phone works in Safe Mode then this problem is caused by an app you installed.