My phone is off and won't come back on. What should I do?

My phone quit working. I got to 0% of a charge and it went black and won’t come on. I tried charging it but it wouldn’t come back on. Help!

Hi @hught.i97pbj,

To reboot the Moto E, press and hold the Power button for 10-20 seconds. The phone should power cycle and restart. If nothing happens, repeat the process but hold the Power button up to 2-minutes.

I had to force reboot my Moto X one-time after the battery died, and I was surprised that it took almost two minutes before the phone rebooted.

Message an
Expert customer