My Phone Keeps Powering Off


What phone do you have? Moto G (4 years old)

What plan are you on? 25 a month 5GB data

Does your plan include data, or just talk & text? Includes Data

Issue Description

So I tried to charge my phone and it looks like the phone is not charging and when I try turning it on it gets to the welcome page it starts powering off stating that there is no SIM-emergency calls only. would it work to buy a Moto G7 and just stick the sim card in?




Hi @emmettr,

The SIM card from your older Moto G is not compatible with a new phone, or even any other old phone. It is permanently paired to that phone.

Have you tried using a different charger, just in case it is the charger that has failed rather than the phone?


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