My phone will not turn on

Phone will not turn on. I’ve tried holding in power button for 2 minutes but nothing.

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Hi @kyanm,

I’m sorry to hear that! Are you certain the phone has a charge? Does the screen react in anyway when you plug the phone into its charger?


It does nothing. Last night the little white light lit up but now nothing.

Without knowing the exact model of your phone…

On many devices, holding down the Power button for more that 10secs will do a “Soft Reboot”.
Where it is just telling the phone to reboot.
If that does not work, the device may need a forced reboot.
For phones with a removable battery,usually, u could just pull the battery, then put it back in and power on. But most phones do not have such a design anymore.

Try holding down both Power button and Vol Down button for at least 10 secs.
(for some devices, it may be Power + Vol Up)
This forces a reboot of the phone.
It will not wipe any data or delete anything.

You may get a menu screen that is the Recovery Boot options.
U would select 'Reboot System" or similar to reboot the phone.
Vol up/down moves the selection, while Power would be “Enter”.
If that fails to reboot the phone, then, unfortunately, there may be a hardware failure.


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