My old phone, a Moto X stopped charging on everything except my laptop connection and the battery wasn’t holding charge very long anymore, so I ordered a new Moto G4 Plus. I got it on Friday, and went through all the steps to activate it. Got to the “Your activation is underway. This should take less than an hour. We’ll send you an email once it’s complete.” green screen and it’s been there since Friday, with nary a sign of activation.
I no longer receive texts or calls to my old Moto X, nor on the new Moto G4. I can use them when I’m at home via Wifi to access the internet, but as I said, no calls or texts, and my phone is supposedly still being activated. I submitted a help ticket and have not heard anything back from that.
Help? What am I doing wrong!?